Vouch allows for users to define a Cover Message for any new Vouch Request or Campaign created within the Platform.

The Cover Message will be displayed to the Responder in the very first screen and plays an important role in both building confidence and context with them. The message can be shown in conjunction with a Cover Video, or instead of.

The Cover Message can be defined on a per Request basis, or a default Cover Message can be set under Brand & Appearance.

The following guide provides an outline of what is supported via the Cover Message editor.

Set Cover Message

To add a Cover Video, simply click on the Add Message option within your Vouch Request or Campaign and populate the modal that pops up.

Once you are happy with the options added, simply press Save Message for it to be applied to the Vouch Request or Campaign and visible on the Recorder.

Basic Formatting

Cover Messages support basic formatting features including:

  • Bold

  • Italic

  • Underline

  • Dot Bullet Points

  • Number Bullet Points


Cover Message support both Email and URL links being added, allowing brands to link to other relevant resources.


Placeholders are dynamic values which can be injected to help personalise a welcome message. Supported Placeholders are:

  • First Name

  • Last Name

  • Customer Company

Note: If Vouch does not know the Name or Company of the person Vouching, these placeholders will be shown as blanks.

Further Information

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