Requests - Cover settings

Vouch allows for users to set a cover video and/or a cover message for any request created within the Platform.

These cover videos and/or messages can be configured at an account level, and set as the default for any new request created or customised on a per request basis.

The cover video and message are shown on both the cover screen on the recorder and the question listing screen.

Set a cover video

To set a cover video, go to either the cover video & message page in the recorder settings at the account level or the cover tab in the look & feel section of your request.

From here, you will find the cover video section where you can choose to:

  • Upload a video
  • Record a video
  • Choose from library

Upload a video

If you select Upload a Video, you will be given the option to select a video file from your device. You can either drag and drop the video file or select Browse Files and select from your device dialogue.

Once you have selected a file, you can elect to upload it to Vouch. Vouch will then process the video file and add it to your Request.

Record a Video

If you select Record a Video, you will be presented with a scaled down version of the Vouch Recorder. Select and test your Camera and Microphone and then follow the prompts to record your message.

Once you have completed the flow, your video will be automatically processed and added to your Request

Choose from Library

If you select Choose from Library, you will be presented with the opportunity to select any individual video file on your Vouch account, including any responses, uploads and/or Recordings previously made.

Simply click on the video(s) you wish to add to your Cover Video and select Add Selection.


You can remove or edit a cover video at anytime, by clicking on the trash can (remove) or pencil (edit) icons.

Set a cover message

To set a cover message, go to either the cover video & message page in the recorder settings at the account level or the cover tab in the look & feel section of your request.

From here all you need to do is fill in the Cover Message field and hit Save changes.

Customise your cover message

The cover message input box support basic formatting features including:

  • Bold
  • Italic
  • Underline
  • Dot Bullet Points
  • Number Bullet Points

It also supports both Email and URL links being added, allowing brands to link to other relevant resources.

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