Setup your Vouch for Jira app

Updated over a week ago

The Vouch for Jira app allows users to leverage the power of Vouch to collect relevant video and screen recording content and bring this into Jira Software or Jira Service Desk as a ticket.

The following guide outlines how to connect the two platforms, as well how your Vouch Video responses will be added to Jira.

Setup Integration

To setup the Vouch for Jira app, simply navigate to the Integrations page within your Vouch account and navigate to the Confluence listing and select Learn More

This will load the Vouch for Jira details page. To progress, simply click Connect with Jira to start the connection flow.

This will send you to the authentication screen where you can grant access to Vouch to post to your Jira Software or Jira Service Desk account.

Simply select which Jira instance you want Vouch to publish to and hit Accept.

To complete the setup, simply decide which Project that you would like Vouch to create tickets in, and the Ticket type.

Finding your Videos

Once your Vouch for Jira app has been configured, all relevant Vouch responses will automatically added to your Jira Software or Jira Service Desk instance.

Tickets will be added to the Project you defined in the app configuration.

Each ticket response will contain the following information:

  • Responder Name

  • Responder Company

  • Date

  • Response Hash

  • Vouch Video Player

  • Transcripts

Each video will automatically play natively within Jira and will be searchable using Jira's advanced searching features.

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