For the purposes of Article 26(2) of Directive 95/46/EC, customers located in the European Union or the European Economic Area may enter into a Data Processing Agreement that includes the Standard Contractual Clauses adopted by the European Commission in order to further provide adequate safeguards with respect to the data processed under the Vouch Master Services Agreement. This document is the Data Processing Agreement that we reference in that section.

This Vouch Data Processing Agreement (“DPA”) reflects the parties’ agreement with respect to the terms governing the processing of Personal Data under the Vouch Master Services Agreement (the “MSA”). This DPA is an amendment to the MSA and is effective upon its incorporation into the MSA, which incorporation may be specified in an Order Form or an executed amendment to the MSA. Upon its incorporation into the MSA, the DPA will form a part of the MSA.

In all cases Vouch (“Processor”), or a third party acting on behalf of Processor, acts as the processor of Personal Data and you (“Controller”) remain controller of Personal Data. The term of this DPA shall follow the term of the MSA. Terms not otherwise defined herein shall have the meaning as set forth in the MSA.

(i) Standard Contractual Clauses, attached hereto as Exhibit 1.

(a) Appendix 1 to the Standard Contractual Clauses, which includes specifics on the personal data transferred by the data exporter to the data importer.

(b) Appendix 2 to the Standard Contractual Clauses, which includes a description of the technical and organizational security measures implemented by the data importer as referenced.

(ii) List of Subcontractors, attached hereto as Exhibit 2.

“Personal Data” means any individual element of information concerning the personal or material circumstances of an identified or identifiable individual.

“Processing” means processing of Personal Data on behalf, encompassing the storage, amendment, transfer, blocking or erasure of personal data by the processor acting on behalf of the Controller.

“General Data Protection Regulation or GDPR” means the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

“Instruction” means the written instruction, issued by Controller to Processor, and directing the same to perform a specific action with regard to Personal Data (including, but not limited to, depersonalising, blocking, deletion, making available). Instructions shall initially be specified in the MSA and may, from time to time thereafter, be amended, amplified or replaced by Controller in separate written instructions (individual instructions).

Processor shall process Personal Data on behalf of the Controller. Processing shall include such actions as may be specified in the MSA and an Order. Within the scope of the MSA, Controller shall be solely responsible for complying with the statutory requirements relating to data protection.

Based on this responsibility, Controller shall be entitled to demand the rectification, deletion, blocking and making available of Personal Data during and after the term of the MSA in accordance with the further specifications of such agreement on return and deletion of personal data.

The regulations of this DPA shall equally apply if testing or maintenance of automatic processes or of Processing equipment is performed on behalf of Controller, and access to Personal Data in such context cannot be excluded.

Processor shall collect, process and use Personal Data only within the scope of Controller’s Instructions. If the Processor thinks that an instruction of the Controller infringes the GDPR or other data protection provisions, it shall point this out to the principal without delay.

Within Processor’s area of responsibility, Processor shall structure Processor’s internal corporate organisation to ensure compliance with the specific requirements of the protection of Personal Data. Processor shall take the appropriate technical and organisational measures to adequately protect Controller’s Personal Data against misuse and loss in accordance with the requirements of the GDPR or a corresponding provision of the otherwise applicable national data protection law. Such measures hereunder shall include, but not be limited to,

A measure as referred to in lit. b to d above shall be in particular, but shall not be limited to, the use of state of the art encryption technology for client access. An overview of the above listed technical and organizational measures shall be attached to this DPA as an appendix.

Upon Controller’s request, Processor shall provide a current Personal Data protection and security program covering Processing hereunder.

Upon Controller’s request, and except where Controller is able to obtain such information directly, Processor shall provide all information necessary for compiling the overview defined in Chapter III Section 2 Article 13 of GDPR or a corresponding provision of the otherwise applicable national data protection law.

Processor shall ensure that any personnel entrusted with Processing Controller’s Personal Data have undertaken to comply with the principle of data secrecy in accordance with GDPR (or a corresponding provision of the otherwise applicable national data protection law) and have been duly instructed on the protective regulations of the GDPR or the otherwise applicable national data protection law. The undertaking to secrecy shall continue after the termination of the above-entitled activities.

The Processor shall appoint a data protection officer, if this is legally required and, upon request of Controller, Processor shall notify to Controller the contact details of the data protection officer.

Processor shall, without undue delay, inform Controller in case of a serious interruption of operations or violations by the Processor or persons employed by it of provisions to protect Personal Data or of terms specified in this DPA. In such an event, Processor shall implement the measures necessary to secure the Personal Data and to mitigate potential adverse effects on the data subjects and shall agree upon the same with Controller without undue delay. Processor shall support Controller in fulfilling Controller’s disclosure obligations under Chapter IV Section 2 Article 33 of GDPR (or a corresponding provision of the otherwise applicable national data protection law).

Controller shall retain title as to any carrier media provided to Processor as well as any copies or reproductions thereof. Processor shall store such media safely and protect them against unauthorised access by third parties. Processor shall, upon Controller’s request, provide to Controller all information on Controller’s Personal Data and information. Processor shall be obliged to securely delete any test and scrap material based on an Instruction issued by Controller on a case-by-case basis. Where Controller so decides, Processor shall hand over such material to Controller or store it on Controller’s behalf.

Processor shall be obliged to audit and verify the fulfilment of the above-entitled obligations and shall maintain an adequate documentation of such verification.

Controller and Processor shall be separately responsible for conforming with such statutory data protection regulations as are applicable to them.

Controller shall inform Processor without undue delay and comprehensively about any errors or irregularities related to statutory provisions on the Processing of Personal Data detected during a verification of the results of such Processing.

Controller shall be obliged to maintain the publicly available register as defined in Chapter III Section 2 Article 14 (or a corresponding provision of the otherwise applicable national data protection law).

Controller shall be responsible for fulfilling the duties to inform resulting from Chapter IV Section 2 Article 33 of GDPR or a corresponding provision of the otherwise applicable national data protection law.

Controller shall, upon termination or expiration of the MSA and by way of issuing an Instruction, stipulate, within a period of time set by Processor, the reasonable measures to return data carrier media or to delete stored data.

Any additional cost arising in connection with the return or deletion of Personal Data after the termination or expiration of the MSA shall be borne by Controller.

Where Controller, based upon applicable data protection law, is obliged to provide information to an individual about the collection, processing or use or its Personal Data, Processor shall assist Controller in making this information available, provided that: (i) Controller has instructed Processor in writing to do so, and (ii) Controller reimburses Processor for the costs arising from this assistance.

Where a data subject requests the Processor to correct, delete or block Personal Data, Processor shall refer such data subject to the Controller.

Controller shall, prior to the commencement of Processing, and at regular intervals thereafter, audit the technical and organisational measures taken by Processor, and shall document the resulting findings.

For such purpose, Controller may, e.g.,

obtain information from the Processor, request Processor to submit to Controller an existing attestation or certificate by an independent professional expert, or upon reasonable and timely advance agreement, during regular business hours and without interrupting Processor’s business operations, conduct an on-site inspection of Processor’s business operations or have the same conducted by a qualified third party which shall not be a competitor of Processor. Processor shall, upon Controller’s written request and within a reasonable period of time, provide Controller with all information necessary for such audit.

Processor shall be entitled to subcontract Processor’s obligations defined in the MSA to third parties only with Controller’s written consent.

Controller consents to Processor’s subcontracting to Processor’s affiliated companies and third parties, as listed in Exhibit 2, of Processor’s contractual obligations hereunder.

If the Processor intends to instruct subcontractors other than the companies listed in Exhibit 2, the Processor must notify the Controller thereof in writing (email to the email address(es) on record in Processor’s account information for Controller is sufficient) and must give the Controller the possibility to object against the instruction of the subcontractor within 30 days after being notified. The objection must be based on reasonable grounds (e.g. if the Controller proves that significant risks for the protection of its Personal Data exist at the subcontractor). If the Processor and Controller are unable to resolve such objection, either party may terminate the MSA by providing written notice to the other party. Controller shall receive a refund of any prepaid but unused fees for the period following the effective date of termination.

Where Processor engages subcontractors, Processor shall be obliged to pass on Processor’s contractual obligations hereunder to such subcontractors. Sentence 1 shall apply in particular, but shall not be limited to, the contractual requirements for confidentiality, data protection and data security stipulated between the parties of the MSA.

Where a subcontractor is used, the Controller must be granted the right to monitor and inspect the subcontractor in accordance with this DPA and Chapter IV Section 1 Article 30 of GDPR in conjunction with Chapter IV Section 1 Article 32 Paragraph 1 (or in accordance with the corresponding provision of the otherwise applicable national data protection law). This also includes the right of the Controller to obtain information from the Processor, upon written request, on the substance of the contract and the implementation of the data protection obligations within the subcontract relationship, where necessary by inspecting the relevant contract documents.

The provisions of Chapter VII Article 82 of GDPR shall apply as well if a subcontractor in a third country shall be instructed. The Controller hereby authorizes the Processor, to agree in the name and on behalf of the Controller with a subcontractor which processes or uses Personal Data of the Controller outside of the EEA, to enter into EU Standard Contractual Clauses for the Transfer of Personal Data to Processors Established in Third Countries dated 5 February 2010. This applies accordingly from the date of this authorization with respect to EU Standard Contractual Clauses (Processors) already concluded by the Processor with such subcontractors.

Where Controller’s Personal Data becomes subject to search and seizure, an attachment order, confiscation during bankruptcy or insolvency proceedings, or similar events or measures by third parties while being Processed, Processor shall inform Controller without undue delay. Processor shall, without undue delay, notify to all pertinent parties in such action, that any Personal Data affected thereby is in Controller’s sole property and area of responsibility, that Personal Data is at Controller’s sole disposition, and that Controller is the responsible body in the sense of the GDPR (or a corresponding provision of the otherwise applicable national data protection law).

With respect to updates and changes to this DPA, the terms that apply in the ‘Amendment; No Waiver’ section of ‘General Terms’ in the MSA shall apply.

In case of any conflict, the regulations of this DPA shall take precedence over the regulations of the MSA. Where individual regulations of this DPA are invalid or unenforceable, the validity and enforceability of the other regulations of this DPA shall not be affected.

The Standard Contractual Clauses in Exhibit 1 (“SCCs”) will apply to the processing of Personal Data by Processor under the MSA. Upon the incorporation of this DPA into the MSA, the parties indicated in § 9 below (Parties to this DPA) are agreeing to the SCCs and all appendixes attached thereto. In the event of any conflict or inconsistency between this DPA and the Standard Contractual Clauses in Exhibit 1, the SCCs shall prevail.

The SCCs apply only to Personal Data that is transferred from the European Economic Area (EEA) to outside the EEA, either directly or via onward transfer, to any country or recipient: (i) not recognized by the European Commission as providing an adequate level of protection for personal data (as described in the EU Data Protection Directive), and (ii) not covered by a suitable framework recognized by the relevant authorities or courts as providing an adequate level of protection for personal data, including but not limited to binding corporate rules for processors.

This DPA is an amendment to and forms part of the MSA. Upon the incorporation of this DPA into the MSA (i) Controller and the Vouch entity that are each a party to the MSA are also each a party to this DPA, and (ii) Vouch is a party to this DPA, but only with respect to agreement to the SCCs pursuant to § 8 of the DPA, this section § 9 of the DPA, and to the SCCs themselves.

If Vouch is not a party to the MSA, the section of the MSA entitled ‘Limitation of Liability’ shall apply as between Controller and Vouch, and in such respect any references to ‘Vouch’, ‘we’, ‘us’ or ‘our’ shall include both Vouch and the Vouch entity that is a party to the MSA.

The legal entity agreeing to this DPA as Controller represents that it is authorized to agree to and enter into this DPA for, and is agreeing to this DPA solely on behalf of, the Controller

Standard Contractual Clauses (Processors)

For the purposes of Article 26(2) of Directive 95/46/EC for the transfer of personal data to processors established in third countries which do not ensure an adequate level of data protection,

The Customer, as defined in the Vouch Master Services Agreement (the “Data Exporter”)

And

Vouch For Pty. Ltd., 50 Riley Street, Darlinghurst NSW 2010

each a ‘party’; together ‘the parties’,

have agreed on the following Contractual Clauses (the Clauses) in order to adduce adequate safeguards with respect to the protection of privacy and fundamental rights and freedoms of individuals for the transfer by the data exporter to the data importer of the personal data specified in Appendix 1.

Definitions

For the purposes of the Clauses:

Details of the transfer

The details of the transfer and in particular the special categories of personal data where applicable are specified in Appendix 1 which forms an integral part of the Clauses.

Third-party beneficiary clause

The data subject can enforce against the data exporter this Clause, Clause 4(b) to (i), Clause 5(a) to (e), and (g) to (j), Clause 6(1) and (2), Clause 7, Clause 8(2), and Clauses 9 to 12 as third-party beneficiary.

The data subject can enforce against the data importer this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where the data exporter has factually disappeared or has ceased to exist in law unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law, as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity.

The data subject can enforce against the subprocessor this Clause, Clause 5(a) to (e) and (g), Clause 6, Clause 7, Clause 8(2), and Clauses 9 to 12, in cases where both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, unless any successor entity has assumed the entire legal obligations of the data exporter by contract or by operation of law as a result of which it takes on the rights and obligations of the data exporter, in which case the data subject can enforce them against such entity. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.

The parties do not object to a data subject being represented by an association or other body if the data subject so expressly wishes and if permitted by national law.

Obligations of the data exporter

The data exporter agrees and warrants:

Obligations of the data importer

The data importer agrees and warrants:

Liability

The parties agree that any data subject, who has suffered damage as a result of any breach of the obligations referred to in Clause 3 or in Clause 11 by any party or subprocessor is entitled to receive compensation from the data exporter for the damage suffered.

If a data subject is not able to bring a claim for compensation in accordance with paragraph 1 against the data exporter, arising out of a breach by the data importer or his subprocessor of any of their obligations referred to in Clause 3 or in Clause 11, because the data exporter has factually disappeared or ceased to exist in law or has become insolvent, the data importer agrees that the data subject may issue a claim against the data importer as if it were the data exporter, unless any successor entity has assumed the entire legal obligations of the data exporter by contract of by operation of law, in which case the data subject can enforce its rights against such entity.

The data importer may not rely on a breach by a subprocessor of its obligations in order to avoid its own liabilities.

If a data subject is not able to bring a claim against the data exporter or the data importer referred to in paragraphs 1 and 2, arising out of a breach by the subprocessor of any of their obligations referred to in Clause 3 or in Clause 11 because both the data exporter and the data importer have factually disappeared or ceased to exist in law or have become insolvent, the subprocessor agrees that the data subject may issue a claim against the data subprocessor with regard to its own processing operations under the Clauses as if it were the data exporter or the data importer, unless any successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law, in which case the data subject can enforce its rights against such entity. The liability of the subprocessor shall be limited to its own processing operations under the Clauses.

Mediation and jurisdiction

1. The data importer agrees that if the data subject invokes against it third-party beneficiary rights and/or claims compensation for damages under the Clauses, the data importer will accept the decision of the data subject:

2. The parties agree that the choice made by the data subject will not prejudice its substantive or procedural rights to seek remedies in accordance with other provisions of national or international law.

Cooperation with supervisory authorities

The data exporter agrees to deposit a copy of this contract with the supervisory authority if it so requests or if such deposit is required under the applicable data protection law.

The parties agree that the supervisory authority has the right to conduct an audit of the data importer, and of any subprocessor, which has the same scope and is subject to the same conditions as would apply to an audit of the data exporter under the applicable data protection law.

The data importer shall promptly inform the data exporter about the existence of legislation applicable to it or any subprocessor preventing the conduct of an audit of the data importer, or any subprocessor, pursuant to paragraph 2. In such a case the data exporter shall be entitled to take the measures foreseen in Clause 5(b).

Governing law

The Clauses shall be governed by the law of the Member State in which the data exporter is established.

Variation of the contract

The parties undertake not to vary or modify the Clauses. This does not preclude the parties from adding clauses on business related issues where required as long as they do not contradict the Clause.

Subprocessing

The data importer shall not subcontract any of its processing operations performed on behalf of the data exporter under the Clauses without the prior written consent of the data exporter. Where the data importer subcontracts its obligations under the Clauses, with the consent of the data exporter, it shall do so only by way of a written agreement with the subprocessor which imposes the same obligations on the subprocessor as are imposed on the data importer under the Clauses. Where the subprocessor fails to fulfil its data protection obligations under such written agreement the data importer shall remain fully liable to the data exporter for the performance of the subprocessor’s obligations under such agreement.

The prior written contract between the data importer and the subprocessor shall also provide for a third-party beneficiary clause as laid down in Clause 3 for cases where the data subject is not able to bring the claim for compensation referred to in paragraph 1 of Clause 6 against the data exporter or the data importer because they have factually disappeared or have ceased to exist in law or have become insolvent and no successor entity has assumed the entire legal obligations of the data exporter or data importer by contract or by operation of law. Such third-party liability of the subprocessor shall be limited to its own processing operations under the Clauses.

The provisions relating to data protection aspects for subprocessing of the contract referred to in paragraph 1 shall be governed by the law of the Member State in which the data exporter is established.

The data exporter shall keep a list of subprocessing agreements concluded under the Clauses and notified by the data importer pursuant to Clause 5(j), which shall be updated at least once a year. The list shall be available to the data exporter’s data protection supervisory authority.

Obligation after the termination of personal data-processing services

The parties agree that on the termination of the provision of data-processing services, the data importer and the subprocessor shall, at the choice of the data exporter, return all the personal data transferred and the copies thereof to the data exporter or shall destroy all the personal data and certify to the data exporter that it has done so, unless legislation imposed upon the data importer prevents it from returning or destroying all or part of the personal data transferred. In that case, the data importer warrants that it will guarantee the confidentiality of the personal data transferred and will not actively process the personal data transferred anymore.

The data importer and the subprocessor warrant that upon request of the data exporter and/or of the supervisory authority, it will submit its data-processing facilities for an audit of the measures referred to in paragraph 1.

This Appendix forms part of the Clauses and must be completed and signed by the parties

The Member States may complete or specify, according to their national procedures, any additional necessary information to be contained in this Appendix.

Data exporter

The data exporter is (please specify briefly your activities relevant to the transfer):

The Data Exporter is the non-Vouch legal entity that is a party to the Clauses. The Data Exporter is a licensee of Vouch’s Software as a Service (SaaS).

Data importer

The data importer is (please specify briefly activities relevant to the transfer):

The Data Importer is Vouch For Pty Ltd, a Q&A video platform that lets you collect, manage and share short-form video asynchronously and remotely. Vouch For is a Software as a Service (SaaS).

Data subjects

The personal data transferred concern the following categories of data subjects (please specify):

The personal data transferred concern the Data Exporter’s individuals who have been nominated by the Data Exporter to manage the Vouch platform (user accounts) and individuals who have created Video content that has been collected by the Vouch platform.

The personal data transferred concern the following categories of data (please specify):

Vouch, in its role as Data Importer, may process the following categories of data for the below data subjects.

The following categories of personal data will be stored by Vouch when storing user accounts: First Name, Last Name, Email Address, Company, Password, Last known IP Address.

The following categories of personal data may be stored by Vouch when collecting from Content Creators: First Name, Last Name, Company.

As not all information is compulsory, the actual content stored may be less than what is listed above.

In addition to aforementioned, additional personal data may be stored by Vouch as defined by Data Importer when configuring the Vouch platform to collect additional data in its use of Vouch as a Video collection tool.

The personal data transferred concern the following special categories of data (please specify):

Vouch will not be processing any special categories of data.

The personal data transferred will be subject to the following basic processing activities (please specify):

Scope of Processing

The Clauses reflect the parties’ agreement with respect to the processing and transfer of personal data specified in this Appendix pursuant to the provision of the “Services” as defined under the Vouch Terms and Conditions.

Vouch in its role of Data Importer, will maintain a record of all categories of processing activities carried out on behalf of the Data Exporter within the platform.

Vouch will also, in its role of Data Importer, will continue to implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk for all personal data, including the continued encryption of sensitive personal data; the ongoing confidentiality, integrity, availability and resilience of processing systems and services and regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing.

Vouch currently encrypts all Categories of Data at rest using industry-standard AES-256 algorithms. Encryption keys are securely stored with access restricted to authorized applications and personal.

Vouch will also continue to take steps to assess and implement the appropriate level of security with regards to addressing the risks that are presented by processing, in particular from accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to personal data transmitted, stored or otherwise processed.

Term of Data Processing

Data processing will be for the term specified in the Vouch Master Services Agreement. For the term of the Vouch Master Services Agreement, and for a reasonable period of time after the expiry or termination of the Vouch Master Services Agreement, the Data Importer will provide the Data Exporter with access to, and the ability to export, the Data Exporter’s personal data processed pursuant to the Vouch Terms and Conditions.

Data Deletion

For the term of the Vouch Master Services Agreement, the Data Importer will provide the Data Exporter with the ability to delete data in accordance with the Vouch Master Services Agreement.

Access to Data

For the term of the Vouch Master Services Agreement, the Data Importer will provide the Data Exporter with the ability to correct, block, export and delete the Data Exporter’s personal data from the Software Service(s) in accordance with the Vouch Master Services Agreement.

Subprocessors

The Data Importer may engage subprocessors to provide parts of the Software Service. The Data Importer will ensure subprocessors only access and use the Data Exporter’s personal data to provide the Data Importer’s products and services and not for any other purpose.

This Appendix forms part of the Clauses.

Description of the technical and organisational security measures implemented by the data importer in accordance with Clauses 4(d) and 5(c) (or document/legislation attached):

Vouch currently observes the security practices described in this Appendix 2. Notwithstanding any provision to the contrary otherwise agreed to by Data Exporter, Vouch may modify or update these practices at its discretion provided that such modification and update does not result in a material degradation in the protection offered by these practices. All capitalized terms not otherwise defined herein shall have the meanings as set forth in the Vouch Customer Terms of Service.

i) Preventing Unauthorized Product Access

Outsourced processing: Vouch hosts its Service with outsourced, Australian based data center providers. Additionally, Vouch maintains contractual relationships with vendors in order to provide the Service. Vouch relies on contractual agreements, privacy policies, and vendor compliance programs in order to assure the protection of data processed or stored by these vendors.

Physical and environmental security: Vouch hosts its product infrastructure with multi-tenant, outsourced data center providers. The physical and environmental security controls are audited for SOC 1, SOC 2, SOC 3 and ISO 27001, ISO 27017 and ISO 27018 compliance, among other international and regional certifications.

Amazon Web Services hosting services are continuously evaluated for compliance in relation to physical access controls, limited employee and contractor access and physical security protections. More information on AWS security processes is available at http://d0.awsstatic.com/whitepapers/Security/AWS_Security_Whitepaper.pdf.

Authentication: Vouch has implemented a uniform password policy for its products, in addition offers the ability for customers to apply additional security controls and authenticate via Single Sign On. Customers who interact with the products via the user interface must authenticate before accessing non-public data.

Authorization: Customer data is stored in multi-tenant storage systems accessible to Customers via only application user interfaces and application programming interfaces. Customers are not allowed direct access to the underlying application infrastructure. The authorization model in each of Vouch’s products is designed to ensure that only the appropriately assigned individuals can access relevant features, views, and customization options. Authorization to data sets is performed through validating the user’s permissions against the attributes associated with each data set.

Application Programming Interface (API) access: Public product APIs may be accessed using an API key generated within the Vouch Admin User Interface.

ii) Preventing Unauthorized Product Use

Vouch implements industry standard access controls and detection capabilities for the internal networks that support its products.

Access controls: Network access control mechanisms are designed to prevent network traffic using unauthorized protocols from reaching the product infrastructure. Full details of Security Processes for our data centres are outlined in Exhibit 2.

Code analysis: Security reviews of code stored in Vouch’s source code repositories is performed, checking for coding best practices and identifiable software flaws.

iii) Limitations of Privilege & Authorization Requirements

Product access: A limited subset of Vouch employees have access to products and to customer data via controlled interfaces. This access is limited to an as needs basis to allow the users to provide effective customer support, to troubleshoot potential problems, and to detect and respond to security incidents.

Employees are granted access by role, with privilege grants reviewed regularly. Employee roles are reviewed at least once every six months.

Background checks: All Vouch employees undergo an extensive 3rd party background check prior to being extended an employment offer. All employees are required to conduct themselves in a manner consistent with company guidelines, non-disclosure requirements, and ethical standards.

In-transit: Vouch makes HTTPS encryption (also referred to as SSL or TLS) available on every one of its login interfaces and is enforced on all instances of the Vouch Product. HTTPS implementation uses industry standard algorithms and certificates.

​At-rest: Vouch stores user passwords in a bcrypt hash as per industry standard practices for security and leverages AES 256 GCM encryption for all records in its database.

Detection: Vouch designed its infrastructure to log extensive information about the system behavior, traffic received, system authentication, and other application requests. Internal systems aggregated log data and alert appropriate employees of malicious, unintended, or anomalous activities. Vouch personnel, including security, operations, and support personnel, are responsive to known incidents.

Response and tracking: Vouch maintains a record of known security incidents that includes description, dates and times of relevant activities, and incident disposition. Suspected and confirmed security incidents are investigated by security, operations, or support personnel; and appropriate resolution steps are identified and documented. For any confirmed incidents, Vouch will take appropriate steps to minimise product and Customer damage or unauthorized disclosure.

Communication: If Vouch becomes aware of unlawful access to Customer data stored within its products, Vouch will: 1) notify the affected Customers of the incident; 2) provide a description of the steps Vouch is taking to resolve the incident; and 3) provide status updates to the Customer contact, as Vouch deems necessary. Notification(s) of incidents, if any, will be delivered to one or more of the listed contacts provided to Vouch and will be communicated via their relevant Account Manager.

The Vouch product provides a solution for Customers to record asynchronous video in a question and answer (Q&A) format. Data collected within the system is kept to a minimum, with Customers having control over optional values within the Platform. Vouch never sells personal data to any third party.

​Terminating Customers: Vouch will purge data relating to a Customer’s instance within a timely period at the termination of their agreement as outlined within the relevant Terms and Conditions relating to the Customer’s license.

The purging of data relates to the video responses collected within the Customer’s instance. Marketing information collected around a customer will not be purged, but instead will be aged out of the system via a Data Lifecycle process.

Specific Customer Data can be purged based upon request from the Customer as outlined within the relevant Terms and Conditions relating to the Customer’s license.

Infrastructure availability: The data center providers use commercially reasonable efforts to ensure a minimum of 99% uptime. Full details of the SLAs and Security Processes for our data centres are outlined in Exhibit 2.

Fault tolerance: Backup and replication strategies are designed to ensure redundancy and fail-over protections during a significant processing failure. Customer data is backed up to multiple durable data stores and replicated across multiple data centers and availability zones. Online replicas and backups: Where feasible, production databases are designed to replicate data between no less than 1 primary and 1 secondary database. All databases are backed up and maintained using at least industry standard methods.

Vouch’s products are designed to ensure redundancy and seamless failover. The server instances that support the products are also architected with a goal to prevent single points of failure. This design assists Vouch operations in maintaining and updating the product applications and backend while limiting downtime.

Vouch’s collection of personal data from its Customers is to provide and improve our Sales and Marketing Products. Vouch does not use that data for other purposes that would require separate processing.

Vouch uses the following services that may process or transport personal data as part of its role as Data Processor.

For hosting of application backend and core data and databases.

The Data Importer stores all production data through this secure service. An overview of Amazon Web Services Security Processes is available at http://d0.awsstatic.com/whitepapers/Security/AWS_Security_Whitepaper.pdf

The physical security and the security of the network outside of Vouch’s servers are managed by AWS. The hardware/software maintenance agreement with AWS are detailed at https://www.heroku.com/policy/agreements

The AWS SLA is available at: http://aws.amazon.com/ec2-sla/

Components of the application front end and integrations are run on Heroku.

The Data Importer stores all production data through this secure service. An overview of Heroku Security Processes is available at https://www.heroku.com/policy/security

The physical security and the security of the network outside of Vouch’s servers are managed by Heroku. The hardware/software maintenance agreement with Heroku are detailed at http://aws.amazon.com/agreement/