Custom email templates

Vouch offers, as a professional service for our enterprise customers, the ability to deploy customised email templates.

These custom email templates are designed to help boost engagement by ensuring that all communications are consistently branded to your company and can originate from a white labeled email address.

The following guide outlines the parameters of this service, detailing the available email trigger events, the scope of styling and customisation, and the options for configuring the sender email address.

Email triggers

Vouch provides custom email templates for three distinct triggers generated directly from the Vouch Platform:

  • Request Invite: This email is sent to specified individuals asking them to record a response to a setup request.
  • Request Reminder: This is a follow up email automatically sent to the specified individuals if they haven't responded to the original request.  
  • Request Thank You: This is sent to any individuals who have recorded a response, thanking them for taking the time to do so.

Template design

Vouch supports completely custom HTML email templates for any of the platform's triggers, giving you maximum control over your brand's communication.

Customers have two options for template deployment:

  • Provide your own: Supply a fully custom HTML template for Vouch to implement.
  • Customise sample template: Utilise a customised version of the Vouch sample template.

The Vouch sample template is available to download below:

Customers can choose to can either choose to customise the sample template themselves or simply provide their logo, brand colors, fonts, and preferred copy to the Vouch team for implementation.

All email templates support dynamic values, allowing brands to better personalise communications. The supported dynamic values include:

Invitee name Name of the individual invited to record a response
Request name Name of the request as defined in Vouch
Request cover message The cover message specified for the request
Requestor name Name of the individual who setup the request
Request questions List of the questions in the request
Recording tips Any recording tips specified in the request

Email address

Customers can specify the sender email address for all custom templates. The options for branding are:

  • Vouch Domain Branding: Send from a branded vouchfor.com  email (e.g., company@vouchfor.com).
  • Custom Domain Branding: Send using your company’s own domain (e.g., info@company.com ).

If you choose to send emails from your own domain, your IT team will be required to configure DKIM and SPF TXT records in your Domain Name System (DNS).

Your Vouch Customer Success Manager will provide all necessary record details.